Payment Methods

We accept credit card payments and PayPal.

• 1.After purchasing the product, it will be shipped within 1–2 business days.
• 2.The delivery period is approximately 5–10 business days.
• 3.Once the product arrives in your country, it will be delivered to your home via local courier services.

We are always striving to ensure that your ordered items reach you as quickly as possible.

Shipping Fees

Free shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@findu-live.com. Please note that returns will need to be sent to the following address: Calmest 312, 4-17A, Nishiaraihoncho, Adachi-Ku, Tokyo 123-0845 Japan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@findu-live.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@findu-live.com.

If there is a defect or issue with the product you purchased, we will verify the defect and provide either an exchange or a refund.

Please contact our customer support team (info@findu-live.com) and return the item within 7 days of receiving it. Returns requested after 7 days from the date of delivery will not be accepted.

Please note that returns for reasons other than defective or incorrectly delivered items are generally not accepted. Thank you for your understanding.